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Can I get my money back from booking com?

Yes, you can get a refund from if an appropriate procedure is followed, and you are eligible for a refund. Usually, getting money back from the hotels after cancellation is difficult, but booking com can try and get the refund on your behalf.

The refund policy of booking com

  • If your flight and hotel booking is refundable, you will receive a refund after cancellation.
  • If your booking is non-refundable, you may have to pay a cancellation charge, and no refunds can be made on the hotel's bookings.
  • If you can give proof of some medical emergency or unfortunate incident, booking com will make best efforts to get your refund.
  • You must inform booking com about the cancellation in advance to start the process for a refund, if possible. No short notice cancellation will be entertained.
  • Only bookings made through booking com can be canceled, and a refund can be requested.

The process to request a refund:

After cancellation, you can try to get a refund according to the refund policy and the process explained below:

Call to request a refund: You can call customer service and discuss the refund issue and request help to get the refunds from the hotels and other bookings. To call and speak to a person:

  • Sign in to your account on
  • You will find a local customer service number
  • Call on the given number 
  • Use the IVR mentioned key for connecting with a customer service person

Get complete information on your refund status: 

Send an email: You can fill out the email form with your email id and send it to to further communicate via emails regarding the refund will send you a reply email with detailed information. Finally, to confirm if I can get my money back from, you can connect through Facebook or the phone app

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