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How do I contact Cogeco customer service?

Are you having trouble with Cogeco services? Customer services can be availed when a mistake occurs. The customer service department can be reached to raise a complaint about the Cogeco service. 

There are distinct ways available to get in touch with customer service professionals. Let us have a look at it. 

How do I contact Cogeco customer service?

As a user, you can stick to the below-mentioned ways for getting in touch with the customer service department for help and assistance.

Step 1 is to contact the customer service department. 

The customer care can be reached by giving a call on the customer service helpline number. You need to dial 1-866-261-4447. The timings are as follows: 

  • Monday to Friday 8:00 am to 9:00 pm.
  • Saturday and Sunday 9:00 am to 5:00 pm. 

Step 2 is to escalate your complaint. 

The resolutions department can be reached in case there is a need to escalate the complaint. You could also request a callback on your number from Cogeco customer representatives. They will get back to you at once or at the desired time that you specify. However, the call will be arranged within the next 24-48 hours. 

Another option for users is to fill in the online complaint form available on the official website. Fill in the required details to register your complaint about further action.

Step 3 is to reach the office of the President. 

You can also write to: 

  • Office of the President
  • 950 Syscon Rd
  • PO Box No 5076 Stn.Main 
  • Burlington, ON
  • L7R 4S6

Other than this you could also reach the customer service department by dropping an email on the Cogeco email customer service. Email is a one-stop destination for users who would like to raise complaints or need to get their queries addressed. 

Apart from this, users could in fact get in touch with the customer service department or the professionals working there to get their queries resolved. They are available round the clock to address all your issues and concerns. To get professional assistance with your account, you may seven get in touch with the customer service by voting at a store. Visit a Cogeco store near you to get assistance with the services. 

Go to My Account. 

This option is available for users and subscribers of the service. If you already have an account, then customer service is at your fingertips. All you need to do is select the option listed on the page to get in touch with a customer relationship executive who will further guide you.

You could connect with a live person at Cogeco for assistance with your account. You could pay bills or change channels using my account section on the website. 

It is highly recommended to visit the official website to get assistance and to file complaints. It is beneficial to get in touch with the customer service team as they are able to rectify issues well in time. For details, visit the Cogeco official support page. You will find multiple ways to deal with issues related to your account.

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