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How do I stop Norton charging my credit card?

Norton provides the facility of auto-renewal to its customers to avoid hindrance in the usage of the service. Because of this feature, sometimes the customers complain about charging their credit card, and they search for the procedure to resolve this issue. If you desire to turn off the auto-renewal of your subscription, you can follow the steps described below in sequential order:

  1. Visit the official Norton website. You must have your order number & registered email address or phone number to continue further.
  2. Login into your account using your credentials. Navigate to the "my account" page and discover your existing subscription. Click on the option to cancel the subscription auto-renewal. 
  3. You need to press the confirm button to confirm cancellation.

After processing the steps, it might take some time for change to come into action.

Your benefits associated with auto-renewing will end once you stop auto-renewing. However, you will enjoy your subscription benefits till the end of your already paid subscription term.

Why does Norton keep charging me?

Norton keeps charging its customers for auto-renewing their service subscriptions. This is a facility by the company for customers to enjoy services without the tension of renewing manually after the end of the subscription.

Customers often found complaining about the company charging them for their subscriptions. People who do not want to face any hindrance in enjoying their subscription services are happy with Norton's auto-renewal policy. But on the other hand, there are subscribers who either want to use the service for a single month or want to upgrade their service after the end of the subscription date. For such users, auto-renewal is a big headache. Due to the facility of auto-renewal, these users can't upgrade their service and are dissatisfied with the company.

Turn off Norton from charging my credit card or auto-renewing

If you wish to discontinue your already existing Norton subscription, then you do it by turning off the feature of auto-renewal available on the official website. 

The procedure of this is quite easy to follow, but it needs careful attention from users while performing the steps.

When you purchase Norton products online, you are offered an option to register yourself in an auto-renewal subscription. If you enroll in it, you need not pay every month; instead, you need to make payment once a year, or you can provide your payment details & it will keep renewing & let you use the service uninterrupted. The company also facilitates its users to end this auto-renewal anytime by visiting their accounts. To discontinue this service you can follow the method described below.

  1. Find your order number in the Norton billing notification email.
  2. Visit the official website & sign in to your account, tap on your subscription and click on end subscription.

If you are using the service in the following countries:

Japan, China, Korea, Hong Kong, and Taiwan, then you must enter your order number and registered phone number after visiting the respective links provided on the official Norton website and cancel subscription.

In case you want to end your services with Norton completely and want another brand, you can even cancel your subscription and request a refund for your existing subscription by contacting the customer support team.

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